I hope that you are pleased with your product! I will do everything possible to ensure your item is as described, and has left my studio in good condition and is protected for its journey.
If for any reason you are not happy with your product please contact me immediately. In the rare instance that the product is not up to standard or damaged, on receipt of evidence, I will send a replacement.
As there is no way to prove that an item has been lost in the post, unfortunately I am unable to replace items when sent via Standard deliver
I will only dispatch items once payment has cleared.
I offer 2 delivery methods - standard and express. Standard delivery aims to deliver within 2-3 days and express delivery the next day. In both instances these are sent by Royal Mail.
Standard delivery is free, express delivery cost £5.95 - please contact me for express delivery.
Royal Mail International Standard - please allow up to 21 days for international shipping. While I do not often have problems with international shipments, sometimes parcels can be delayed in customs once they reach the country, so I ask for our international customers to take note of this when you place an order.
Some countries charge tax and duties on international parcels above a certain value threshold. As you can understand it's not possible for us to have a knowledge base of the threshold for these duties for every country, so please check whether this will affect you, before placing your order.
In all instances I obtain proof of postage.